Shipping policy

SHIPPING POLICY

Processing Time
Orders for in-stock tooling, rods and consumables are processed within [1–2] business days. Orders placed after [3:00 PM MT] or on weekends are processed the next business day. Machines, mixing systems and trailers are built or configured to order; lead times are confirmed in writing with your quote.

Shipping Methods

Parts, tooling and accessories ship by parcel carrier (UPS or FedEx) unless size or weight requires freight.

Drills, mixing systems, mud tanks and trailers ship by LTL or flatbed freight. Freight is quoted per order based on destination, equipment weight and delivery requirements. Freight quotes are valid for [30] days.

Shipping Rates
Parcel rates are calculated at checkout based on weight and destination. Freight charges for machines and oversized items are quoted separately and are not calculated at checkout.

Delivery Area
We ship to all 50 US states. Deliveries to Alaska and Hawaii ship freight only and require a custom quote. For shipments outside the United States, contact us before ordering.

Freight Deliveries
Freight carriers deliver curbside during standard business hours and will contact you to schedule an appointment. You are responsible for having suitable equipment and personnel available to unload, unless liftgate or unloading service was arranged in advance. Additional carrier fees for redelivery, storage, limited access or residential delivery are billed to the customer.

Inspection and Damage Claims
Inspect all shipments before signing the delivery receipt. If any item shows visible damage, note it on the bill of lading before the driver leaves and photograph the damage. Report concealed damage or shortages to us within [5] business days of delivery at sales@drilliumgear.com. Claims cannot be processed once a clean delivery receipt has been signed.

Lost or Delayed Shipments
Delivery dates provided by carriers are estimates and are not guaranteed. We are not responsible for carrier delays, weather events or other circumstances outside our control. If a shipment has not arrived within [7] business days of the estimated date, contact us and we will open a trace with the carrier.

Title and Risk of Loss
Title and risk of loss pass to the customer upon delivery to the carrier.

Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. Orders that have already shipped cannot be cancelled and are subject to our Return Policy. Configured machines and custom builds may be subject to restocking or cancellation fees once production has begun.

Questions
Call (844) 55-DRILL or email sales@drilliumgear.com
Mon–Sun, 7am–8pm MT
Drillium Gear, 1309 Coffeen Avenue, Sheridan, WY 82801