Refund policy

Returns & Warranty

At Drillium Gear we stand behind the HDD tooling and equipment we sell. If something isn't right, we'll make it right — but please read our return and warranty conditions carefully before ordering.

Used Items Cannot Be Returned
Once a product has been installed, run, put in the ground, welded, or used in the field in any way, it is NO LONGER RETURNABLE — no exceptions. Downhole tooling and drilling components cannot be restocked or resold after use. Please confirm you have the correct part before you run it. Only new, unused, uninstalled items qualify for a return.

30-Day Returns (New, Unused Items Only)
You may return new, unused, and unmodified items within 30 days of delivery. To qualify, the item must be exactly as you received it — never installed or run, undamaged, and in its original packaging, with proof of purchase. Requests after 30 days require prior authorization and may be declined.

Modified Tooling
We cannot accept returns on tooling that has been welded, hard-faced, re-drilled, re-ground, or otherwise modified — modification voids the manufacturer's warranty. Any modified product sent back to us will be returned to you at your expense.

Who Pays Return Shipping
We cover return shipping when the fault is ours — carrier damage, a defective product, the wrong item, an item that doesn't match its description, or anything you didn't order. For all other approved returns, the customer is responsible for return shipping.

Large Equipment, Freight & Made-to-Order Items
Rigs, mixing systems, mud tanks, air hammers, reamers, full-length drill rods, and any item that ships by LTL freight require prior authorization before return and may be subject to a restocking fee and return-freight charges. Custom or made-to-order items are final sale unless they arrive defective or damaged.

Warranty — Manufacturer Only
Drillium Gear does not provide any additional or separate warranty on the products we sell. The only warranty that applies is the original manufacturer's warranty (for example, Kondex on Drill Defender tooling), which passes through to you. Products are otherwise sold as-is. A warranty claim for a genuine manufacturing defect is handled by the manufacturer under their terms, is separate from a return, and we'll help you file one whenever it applies. To the extent permitted by law, Drillium Gear disclaims all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

How to Start a Return
Contact us at (844) 55-DRILL or sales@drilliumgear.com with your order number, proof of purchase, and — if the item is faulty or damaged — a photo or short video. Please have your mailing address and a contact phone number ready.

Refund Timing
Once we receive and inspect your return, refunds are issued to your original payment method. Please allow up to four weeks from the day you ship the item: transit back to us (5–10 business days), inspection and processing (3–5 business days), and your bank posting the refund (5–10 business days). Many refunds complete sooner.